Order Support
Returns & Refund Policy
Clear information to help you shop with confidence.
Wallora aims to make returns, refunds, and order support feel fair, calm, and easy to understand.
Wallora is committed to a clear and fair customer experience. Below you’ll find important information about returns, refunds, damaged items, and order support.
Returns Policy Overview
Return Eligibility
Return eligibility depends on item condition and the policy terms that apply to your order.
Refund Process
Approved refunds are processed according to Wallora’s store policy and payment method timelines.
Damaged Orders
If an item arrives damaged, please report it promptly with clear order details.
Customer Support
Contact Wallora for help with returns, refunds, or an order-related concern.
Detailed Returns Information
Return Conditions
Items may need to be unused, undamaged, and returned in suitable packaging to be eligible for review. Final eligibility should follow Wallora’s confirmed store policy.
Return Window
Return requests should be made within the timeframe stated in Wallora’s active policy. Requests outside the return window may not be eligible for approval.
Refund Approval
Refunds are reviewed after the relevant return or order issue has been assessed. Approved refunds are processed according to store policy and payment provider timelines.
Non-returnable Items
Certain items may not be eligible for return, including custom, made-to-order, altered, used, or damaged items where the issue is not related to fulfilment.
Exchange or Replacement Guidance
Where suitable, Wallora may help review replacement or exchange options for approved cases. Availability can depend on stock, item type, and the nature of the request.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact Wallora as soon as possible with your order details and clear supporting information. This helps our team review the issue and guide you through the next step.
Report issues promptly
Contact Wallora as soon as you notice a damaged or incorrect item.
Include order details
Share your order number and relevant purchase information.
Provide clear information
Photos or details may help the review process where needed.
Support reviewed quickly
Our team will review your message and guide you clearly.
Important Refund Notes
- Refund timing may vary depending on review, approval, and payment processing.
- Returned items may need to meet policy conditions before a refund is approved.
- Certain item types may not be eligible for return.
- Custom or made-to-order items may have different terms.
- Wallora aims to handle support fairly, clearly, and with care.
Need Help With Your Order?
If you have questions about returns, refunds, or an issue with your order, our team is here to help.
Returns & Refund Questions
Can I request a return?
Yes, you can contact Wallora to request a return review. Eligibility depends on the item, condition, timing, and applicable policy terms.
What if my item arrives damaged?
Please contact Wallora as soon as possible with your order details and supporting information so the issue can be reviewed.
How do I contact support about a refund?
Use the Contact Us button and include your order details, the reason for your enquiry, and any helpful supporting information.